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Gas Safe Registered 01322 476 492
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Privacy Policy

How we collect, use and protect your personal data. Last updated: January 2026.

1. Who We Are

GasCert Heating & Plumbing Ltd (“GasCert”, “we”, “us”) is a company registered in England and Wales. We provide plumbing, heating and gas services to domestic and commercial customers in Dartford and the surrounding Kent area. You can contact us at info@dartford.plumbing or by calling 01322 476 492.

2. What Data We Collect

When you contact us through our website, by phone or by email, we may collect:

  • Your name, phone number and email address
  • Your address or postcode (if relevant to the job)
  • Details of the work you require
  • Basic browsing data collected automatically by our hosting provider (IP address, browser type, pages visited)

We do not collect payment card details through this website. Any payments are handled separately and securely.

3. How We Use Your Data

We use the information you provide to:

  • Respond to your enquiry and provide a quote
  • Arrange and carry out the work you request
  • Send invoices and follow up on completed work
  • Comply with legal and regulatory obligations (e.g. Gas Safe records)

We will never sell your personal data to third parties or use it for unsolicited marketing without your consent.

4. Legal Basis for Processing

We process your personal data on the basis of contract (to provide the services you request), legitimate interests (to run our business and respond to enquiries) and legal obligation (e.g. Gas Safe registration requirements). Where we rely on consent, you may withdraw it at any time.

5. How Long We Keep Your Data

We retain customer records for up to 7 years after the completion of work, in line with HMRC requirements. Gas safety records may be retained longer where required by law. Enquiries that do not lead to work are deleted within 12 months.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (where no legal obligation requires us to keep it)
  • Object to or restrict processing in certain circumstances
  • Lodge a complaint with the ICO at ico.org.uk

To exercise any of these rights, contact us at info@dartford.plumbing.

7. Cookies

This website uses only essential cookies required for it to function. We do not use tracking, advertising or analytics cookies. No cookie consent banner is required.

8. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page. This policy was last updated in January 2026.